Terms of sale, return policy and warranty

The site
The Maanta site is managed by the company Bega SRL with registered office in Strada Statale 11, km 331 - 36053 Gambellara (VI) - Italy - VAT 04039300241

Products
The products offered for sale on the Maanta site are intended for private and professional clients.

The characteristics of the products presented on the site can evolve. The photographs attributed to each model are not contractual.

Use of products
Taking into account the specific nature of the products sold on the Maanta site, the customer is obliged to strictly comply with the provisions and recommendations regarding assembly and storage of products. Maanta will in no case be responsible for the incorrect assembly of its products and their use in abnormal conditions.

Inventory depletion
Given the volume of daily transactions, the absolute availability of the ordered products or services is not guaranteed. In the event of out of stock, one of our managers will contact the customer as soon as possible to inform him and to propose to change or cancel the order.

In case of modification of the order, the amount will be adjusted (paid in excess or in default) based on the chosen references and will confirm the order adjusted to the customer by e-mail.

1. Order

1.1 Order registration

Orders must be placed via the Maanta sales site.

1.2 Order confirmation

The order confirmation will be sent within 24 hours after the registration of the order, by automatic e-mail to the e-mail address communicated by the customer.

Warning!

Orders are processed after receipt of payment of the corresponding amount shown on the invoice. Any order that does not follow the payment within 10 days of receipt by the customer of the order confirmation, will be automatically canceled.

1.3 Change the order

The information provided by the customer, at the time of sending the order, imply the formal commitment of the same. In case of errors in the compilation of the recipient's coordinates, Maanta will not be held responsible for the possible inability to confirm the order or make the delivery. No change of delivery address after payment of the order can be considered for the delivery of the package / packs. However, the customer can request, under his sole responsibility, to change the delivery address directly to the carrier. In this case, Maantaa will not be held responsible for any errors in the delivery or loss of packaging by the carrier.

Once payment is received, it will not be possible to make any changes to the order (size, color, billing address or delivery)

In the event of an error in one of the aforementioned elements, the customer must contact the assistance via the Support form. The Bega Srl company will inform the customer of the procedure and conditions for cancellation and reimbursement of the order (see Retracting).

1.4 Not acceptance of the order

Maanta reserves the right not to accept any order from a customer for legitimate reasons.

1.5 Prices and methods of payment

The prices shown on the Maanta site are expressed in EURO and are inclusive of VAT

Maanta reserves the right to change its prices according to supply and demand. The price that the customer will have to pay is that of the order day.

Warning!

Orders are processed only after receipt and receipt of the payment corresponding to the invoice amount.

For the various payment methods go to the "Payment method" section

1.6 Reserve of ownership

Each product delivered remains the property of the Bega Srl company until full payment of the sums due. The customer will therefore be required to handle the product / products with care.

1.7 Delivery

The delivery address communicated by the customer must be in the same country as the billing address, which is the customer's place of residence.

The order is processed within 7 working days and is always subject to receipt of payment.

1.8 Delivery delay

The delivery times are of the order of 3-6 working days from the order and are shown as a guideline. Therefore, should this period be exceeded, no compensation or withholding can be claimed under any circumstances.

2. Withdrawal from Product Purchase

As a consumer, you have the right to withdraw from your purchase and return a product for a variety of reasons, each of which is subject to specific conditions. Below you’ll find the applicable Purchase and Return Conditions for each case. Customers must read and accept these conditions before completing an order on our website.

2.1 Timeframe for Exercising the Right of Withdrawal

You have 14 calendar days to exercise your right of withdrawal:

For individual products: from the day you or a person nominated by you receives the product.
For orders containing multiple products: from the day you receive the last product.

2.2 How to Exercise Your Right of Withdrawal

You can exercise your right of withdrawal by informing us of your decision through one of the following methods:

Personal Area on the website:

- Log in to your account on maantaoutdoor.co.uk and go to the “Order History and Details” section
- Select the product you wish to return and submit a return request
- Wait for the approval of your request and follow the instructions provided

Website maantaoutdoor.co.uk:

- Visit the Contact Us page and fill out the form selecting “Return Request” as the reason
- Wait for the approval of your request and follow the instructions provided

2.3 Return Conditions and Costs

The consumer must return the products to Maanta by Bega Srl without undue delay and in any case within no more than 14 calendar days from the date on which the decision to withdraw from the contract is communicated. The deadline is deemed to be met if the goods are returned before the 14-day period has expired. The direct costs of returning the goods will be borne by the consumer.

Return shipping costs:
Return shipments will be authorised and arranged by Maanta by Bega Srl. A return label will be provided and a fee of £199 per parcel will be deducted after inspection of the goods.
Packaging:
Products must be returned in their original packaging, in perfect condition and without handling beyond what is necessary to establish their nature and functioning. Items must be returned complete with all accessories and packaging as delivered.
Damage and liability:
Maanta by Bega Srl reserves the right to reduce the refund amount in cases of handling that goes beyond what is necessary to determine the nature, characteristics and functionality of the product.

If any of the above conditions are not met, Maanta by Bega Srl reserves the right to refuse the return or to issue only a partial refund of the amount paid.

2.4 Refund

The refund will be issued within fourteen (14) days from the date the returned goods are received, using the same payment method used for the purchase. Please note that the customer is responsible for any risks associated with return shipping.

2.5 Limitations to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

Custom-made or personalised products: for example shade sails, canopies or roller shades made to order (specific sizes, colours, logos or other custom features) are excluded from the right of withdrawal.
Additional services already provided: such as bespoke consultations, technical site visits or installations

2.6 Effects of Withdrawal

Exercising the right of withdrawal terminates the contract, requiring both parties to return the products and issue refunds, and also to cancel any related ancillary contracts.

3. Complaints

3.1 Product Damage or Breakage During Shipping

The goods must be inspected by the customer at the time of delivery.

If the goods are accepted by a third party on behalf of the purchaser, the purchaser must ensure they are aware of the need to inspect the goods. The purchaser will be held responsible for any damage or loss should the third party sign without checking the shipment properly.

Visible damage: If the parcel, packaging or wrapping appears visibly damaged due to transport, the customer must report it to Maanta by Bega Srl within 14 calendar days of receipt so that a claim can be filed with the courier.
Concealed damage: Concealed damage refers to defects or issues with the goods that are not visible at the time of delivery due to intact external packaging. In these cases, you must report the issue to Maanta by Bega Srl as soon as possible and no later than 14 calendar days after receiving the parcel, so that a claim can be filed with the courier and a suitable solution found.

The customer must report the damage to Maanta by Bega Srl by completing the contact form on the maantaoutdoor.co.uk website, selecting "Claim" as the reason and providing the following information:

Photo of the damaged item inside the original box, including all original packaging material. The image must clearly show the positioning of the goods and the packaging materials inside the box.
Photo of the internal packaging material used in the box (e.g. bubble wrap, polystyrene, cardboard dividers, etc.).
Close-up photo of the shipping label showing the tracking number (ensure the number is legible).
Two photos of the parcel from different angles, showing all six sides:

- One photo must show the top and two sides.
- The second photo should show the bottom and the opposite sides.

IMPORTANT: The customer must keep the parcel and its contents as they are, without disposing of anything, in case the courier needs to inspect it.

3.2 Missing Items or Shipping Errors

If an item is missing or incorrect in the shipment, or does not match the specifications stated on the website, the customer must report the issue no later than 14 calendar days after receipt of the goods.

The customer can report missing items or shipping errors by filling out the contact form on the maantaoutdoor.co.uk website, selecting "Claim" as the reason and providing all necessary details, including the order number and a description of the missing or incorrect item.

If a different item than the one purchased has been delivered, Maanta by Bega Srl will cover the cost of collecting the incorrect item and delivering the correct one.

3.3 Lost Parcel

The customer must report the issue as soon as possible and within a maximum of three (3) days from the estimated delivery date provided in the order confirmation.

You can report a lost parcel by filling out the contact form on the maantaoutdoor.co.uk website, selecting "Claim" as the reason and providing all necessary details, including the order number and a description of the issue encountered.

Maanta by Bega Srl commits to handling the request as quickly as possible. The customer must wait for a response from the courier, which typically takes at least ten (10) working days. Within this period, Maanta by Bega Srl will inform the customer of the outcome of the investigation. Please note that, in the case of a lost parcel, Maanta by Bega Srl cannot be held responsible; however, we will do everything possible to support the customer and help resolve the issue.

4. Warranty

4.1 Limited Warranty

All products are sold by Maanta by Bega Srl SB, Strada Statale 11, KM 331, Gambellara - 36053 (VI), Italy.

Unless otherwise specified in the product's technical data sheet, the warranty period is two (2) years.

All Maanta by Bega Srl products are covered by the statutory 2-year warranty against manufacturing defects or non-conformities not caused by misuse, in accordance with consumer protection laws.

If an issue arises, customers can submit a claim using the dedicated form on the website, selecting “Claim” and attaching the required documentation (description, photos, proof of purchase).

Customers must inspect the products upon delivery and report any issues within two months of discovery.

The warranty does not cover damages caused by misuse, incorrect installation, normal wear and tear, or modifications to the product.

IMPORTANT: This warranty is valid only if the product is used correctly and in accordance with the provided instructions. Installation requirements may vary depending on the type of surface, anchor points, local wind conditions, etc.

This warranty guarantees that all newly manufactured products (shade sails, poles, wall fixings and base plates) match the specifications listed at the time of delivery. A defect is considered valid only if the product's quality or usability is significantly compromised.

This warranty excludes any damage or defects caused by improper use or failure to follow installation and usage instructions. Normal wear is not covered. Furthermore, products that have been altered, repaired, or are no longer in their original condition are not eligible for warranty coverage.

We encourage you to consult the exclusion list below, which outlines product characteristics that do not constitute defects and installation conditions required to validate the warranty.

If the claim is deemed valid, Maanta by Bega Srl will, at its discretion, repair or replace the product within a reasonable timeframe.

The warranty applies exclusively to the original purchaser and is non-transferable.

Warranty Exclusions

The warranty does not cover damage or defects resulting from the following circumstances:

a. Weather Conditions and Force Majeure:

Damage caused by strong winds, storms, hurricanes, hail, snow, lightning or other extreme weather events.
Tears, deformations or structural failures caused by adverse weather conditions.
Damage caused by water accumulation on surfaces not properly angled for correct drainage.

IMPORTANT (for all products installed or exposed outdoors):
Do not leave products unattended during adverse weather. In the event of strong wind, heavy rain, hail or similar conditions, the product must be disassembled or secured to prevent damage. Failure to follow this guideline will void the warranty.

Note for Shade Sails:
Shade sails must always be installed with proper tension and an adequate slope to ensure efficient rainwater runoff and avoid pooling. Installing sails without sufficient slope or inadequate tension may result in deformation, damage or collapse, which are not covered under warranty.

b. Improper Use, Negligence and Incorrect Installation:

Damage resulting from misuse, negligence, abuse or use for purposes other than those intended.
Incorrect installation or failure to comply with the provided instructions.
Structural or functional damage caused by improper installation of supports, anchors or accessories.
Damage resulting from unauthorised modifications, repairs or additions without written approval.
Malfunctions or defects caused by inadequate maintenance or failure to follow maintenance guidelines.

c. Accidental Damage and Third-Party Causes:

Defects or damage caused by accidents or third parties.
Damage resulting from theft, loss, or proximity to external risk sources unrelated to product quality (e.g. barbecues, fireplaces, ovens, electric cables, irrigation systems, plants, etc.).
Damage from direct heat, sparks or embers from open flames.

d. Aesthetic Aspects, Wear and Natural Material Effects:

Normal wear and tear due to sun exposure, weather conditions, and extended use.
Superficial scratches, discolouration, or surface corrosion of metal or textile parts that do not compromise functionality.
Creases, undulations, micro-perforations, rubbing marks or aesthetic alterations that do not affect product performance.
Changes in chemical composition, tonal variations or discolouration due to UV exposure or other environmental factors.

e. Damage from Chemicals or Excessive Stress:

Damage caused by exposure to chemicals (including chlorine) or contact with aggressive substances.
Damage from over-tensioning, mechanical friction or exposure to open flames.

f. Limitations of Liability:

Indirect or consequential damages of any kind, including personal injury, property damage or damage to surrounding objects.
The warranty does not cover any costs for removal, reinstallation or mounting of products or replacement parts.
Any further claims by the customer beyond those expressly covered under this warranty are excluded.

Warranty Limitations

All warranties and conditions (whether express or implied, statutory or otherwise) relating to the Product or its supply are expressly excluded, and Maanta by Bega Srl shall not be liable for any loss or damage suffered by any person (including the purchaser of the Product) arising from or in connection with the Product or its use (including losses or damages due to negligence by Maanta by Bega Srl or attributable to it). Where liability for breach of warranty or condition, or any other liability imposed on Maanta by Bega Srl by law, cannot be excluded but can be limited, Maanta by Bega Srl’s liability shall be limited to the maximum extent permitted by law. Where multiple limitations are available, Maanta by Bega Srl shall choose, at its sole discretion, the applicable limitation.

The company shall not be liable for incidental, consequential, special, liquidated, exemplary or punitive damages, or for loss of income, profits, use or goodwill, whether arising in contract, tort (including negligence), or under any other legal theory, in connection with a breach of this warranty or relating to the sale, installation, maintenance, use, operation or repair of any product or service. In no case shall the company’s liability exceed the purchase price of the product or service in question.

Please Note

Colours of our fabrics may vary depending on the screen display.

The actual size of shade sails may differ from the specified dimensions. Sails are measured from eyelet to eyelet and, unless otherwise stated, are concave, meaning the edges curve inward. It is essential that the sail is installed correctly and with proper tension: slight size variations should not be a concern, as proper tensioning is key to both performance and aesthetics.

4.2 Safety Warnings and Installation Instructions

Shade sails must be installed securely and evenly tensioned to reduce the impact of wind on the fabric.
Loose or poorly tensioned fabrics may suffer premature wear due to mechanical stress.
Soft or sagging fabric can result in malfunctions and lead to further damage.
These issues are not caused by UV exposure and are not covered under warranty.
Regular maintenance is essential to keep the fabric properly tensioned.

While all Maanta by Bega Srl structures are tested for weather resistance, we do not recommend or guarantee the use of sails in wind conditions that exceed the specified limits (see product data sheet).
The warranty is only valid if the product is securely anchored using a suitable system.

We do not cover damage caused by contact with the ground, external objects, extreme weather events or other force majeure circumstances.

We strongly recommend removing the sails when not in use.

The warranty only covers safe, reasonable use in accordance with the product guidelines.

Fixing systems must be chosen according to the type of wall and must be installed correctly and securely.

Maanta by Bega Srl products must be used with due regard for weather conditions. Particular caution should be taken in the presence of wind.
We do not recommend or guarantee the use of sails in strong winds or beyond specified thresholds.
Sails should be dismantled when left unsupervised.
The warranty does not cover damage caused by:

Wind
Fire
Theft
Vandalism
Improper use

4.3 Factors to Consider Before Installation

Space and dimensions for anchoring
Size and shape of the sail
Strength of existing structures
Sun direction and angle
Feasibility of using fixing poles
Distance from barbecues, ovens, electric/telephone cables, irrigation systems, plants, etc.

There may also be specific conditions depending on the installation context.
Sails must never be left free to move, to prevent fabric damage.
They must not be used for walking on, as hammocks or trampolines, or for any purpose other than their intended use: providing sun or rain protection.
The Maanta by Bega Srl shade sail is designed to offer UV protection and comfort in residential settings.
Proper tensioning and anchoring are essential for safety and the durability of the structure.
Check regularly. Exposure to chemicals such as chlorine can damage the fabric.
Before using chemical products nearby, contact Maanta by Bega Srl's technical support team.
Do not light fires under or near the sail.
Temporarily remove the sail in the event of storms, strong winds or snowfall.
Sails should always be taken down if they cannot be protected from sudden weather changes.
As wind speeds are unpredictable and gusts can be very strong, we always recommend removing waterproof sails.
The warranty is valid only if the user does not modify any tensioning systems or components.
The customer is responsible for the design, permits, engineering and/or construction required for installation.
Any damage caused by incorrect installation (including but not limited to: engineering errors, missing permits, poor construction, inadequate materials, etc.) is excluded from the warranty.

5. Legal information

5.1 Acquisition and transfer of personal data

The information communicated by customers is intended for the company Maanta that will transmit said information, in whole or in part to its commercial partners only and exclusively for purposes of processing the order, delivery of products and / or provision of services ordered by the customer.

Personal data acquired by the company Maanta will not be sold or communicated externally for advertising purposes.

The customer has at any time the right to access and rectify personal data concerning him.

5.2 Applicable law and settlement of disputes

These terms and conditions are governed by the rules of Italian law.

Before validating your order, the customer declares to have read the General Terms and Conditions of Sale, and will accept them without reservation.

In the event of a dispute, the customer will primarily address the assistance of the Maanto company in order to find a friendly settlement. In the event that it is impossible to reach a friendly solution, all disputes or disputes that may arise from contracts stipulated between Maanta and the customer will be referred to the Vicenza court.

The company Maanta warns its users that the elements of its website are protected by copyright law: it may be the case of photographs, articles, drawings and animated sequences contained on this site. The rights on these elements belong to the company Maanta or are subject to a use authorization in favor of the latter.

Any reproduction or total or partial representation of this site for any procedure that is, without the express permission of the MAAN, is prohibited and would constitute a counterfeit sanctioned by articles L 335-2 and following of the Code of intellectual property.

Any image, text and graphic element used without the consent of the Maanta company may be the subject of judicial proceedings.

The user also undertakes not to use programs that could create unreasonable overloads and disrupt the operation of the site.

Any fraudulent intrusion on the site and / or inspiration of the content of the Maanta site and / or extraction of its database in whole or in part may be subject to judicial proceedings in the conditions established by law.

6. Terms and conditions

The customer is required to release all the required data complete with tax code (for individuals) or I.V.A. (for legal entities). If Maanta does not such data, the order will not be processed.

Maanta reserves the right to cancel orders placed by customers even after receipt of payment. The cancellation will in any case always be accompanied by the reimbursement of the entire amount paid by the customer without additional penalties or charges. The images, descriptions and prices of the products on sale are purely indicative because they are constantly updated and subject to a slight probability of human error in publication.

In the case a product is purchased during the update.

Maanta reserves the right to change the orders associated with it even after receiving payment of the same and always subject to communication and acceptance by the customer. In the case of non-acceptance by the customer of changes subsequent to the order. In the shortest possible time, Maanta will cancel the order and proceed to any total reimbursement towards the customer, without any additional expense or burden.